Evoltis Contact Center & BPO
We Improve the Interactions with Your Customers!
We support you in the process of interacting with your customers, creating memorable experiences in each interaction.
Customer Experience Leaders
For the last 23 years, we have been adding value in all stages of our relationship with our customers. Through our management model, we achieve high standards of quality and efficiency that boost the business of the companies we represent.
Omnichannel Management Model
Our management model is adapted to the new end-user profile. In this sense, we have designed an Omnichannel Strategy that allows us to achieve first-call resolution through the channel that customers choose. This concept has been carefully integrated into our exponential technology ecosystem, our associate experience plans, and our Innovation and Customer Experience methodologies.
Present in Every Interaction
Customer Service:
Inbound services support and management, outbound actions, and deferred management.
Recovery Management:
Recovery management of low, medium, advanced, and late delinquency, with processes to support customers to reduce delinquency.
Sales Management:
Multi-product and multi-service sales management, improving the entire customer relationship cycle.
Quality Assurance:
Quality assurance management focused on optimization, innovation, and customer experience.
Improve Your Customer Experience in Four Steps
Discovery
We align expectations, unify goals, and start a relationship based on trust and collaboration on which we base the next steps of the process.
Interaction
Conversations begin and the Customer Experience is born! The exchange that will create a bond of trust between your customer and your brand, and make it indestructible.
Planning
We set priorities, define strategies, and ensure that all decisions that allow us to achieve the common goal are taken.
Key Results
We measure all the indicators that allow us to determine the degree of compliance with the common objectives defined in the Planning stage.
We Manage More Than 12 Channels with World-Class Technology
